Contact Us

We're happy to help.

Email

For any questions, issues or requests, email us at [email protected]. We typically reply within 1–3 business days.

Telegram

For questions about payments, top-ups or redeem codes, you can also reach us on Telegram: @qiyue_astro_bot.

When Contacting Us About a Purchase or Refund

To help us resolve your issue quickly, please include:

• The email address associated with your QiYue account;
• The checkout or order ID (if available) from your payment confirmation;
• A short description of the issue.

Refund requests are handled according to our Refund & Cancellation Policy.

Privacy and Account Requests

If you would like to access, correct or delete your personal information, or delete your account, please email us at [email protected]. See our Privacy Policy for more details.

Security Note

Please never send passwords, payment card numbers or other sensitive credentials by email. We will never ask you for your password or card details by email.