栖月

Refund & Cancellation Policy

Last updated: August 18, 2026

This document is available in Simplified Chinese and English. In the event of any discrepancy between the two versions, the English version shall prevail.

This Refund & Cancellation Policy explains Our rules regarding refunds and cancellations for purchases made through the QiYue Astro Service ("QiYue", "We", "Us" or "Our"), accessible at https://qiyueastro.com.

1. Digital Goods

Purchases on the Service consist of "credits" (also referred to as "points" or "times"), which are virtual digital goods used to access paid features such as AI-powered readings and castings. Credits are intangible digital products, not physical goods. Upon successful payment, credits are added to Your account automatically.

2. No Refunds for Consumed Credits

Because credits are digital goods that are consumed immediately when You use them, all purchases are final and generally non-refundable, including for partially used credit packages. Once credits have been consumed by a reading or casting, they cannot be restored or refunded. Unused credits do not expire and remain available in Your account.

3. Refund Eligibility

Notwithstanding the above, You may request a refund if any of the following applies:

  • Technical failure: You paid for credits but, due to a system error, the credits were not added to Your account and could not be resolved through ordinary support.
  • Duplicate charge: You were charged more than once for the same purchase due to a processing error.
  • Unconsumed balance: You purchased credits and none of them have been consumed, and You wish to cancel Your purchase (for example, because You no longer wish to use the Service).

Refund requests must be submitted within 14 days of the purchase date. Requests received after 14 days will generally not be eligible for a refund.

4. How to Request a Refund

To request a refund, contact Us by email at [email protected] and include:

  • The email address associated with Your QiYue account;
  • The checkout or order ID (if available) from Your payment confirmation;
  • The amount and date of the purchase;
  • A short description of the issue You encountered.

We will review Your request and respond within a reasonable time, typically within 5–10 business days.

5. Refund Processing

If Your refund request is approved, the refund will be issued to the original payment method used for the purchase. Depending on Your bank or card issuer, it may take several business days for the refund to appear on Your statement. Credits that have already been added to Your account may be deducted to the extent necessary before a refund is issued.

6. Chargebacks and Payment Disputes

We kindly ask that You contact Our support team before initiating a chargeback or payment dispute with Your card issuer or payment provider. We are committed to resolving any legitimate issue quickly and fairly. Please be aware that filing a chargeback without first contacting Us may delay resolution. Repeated or abusive chargebacks may result in the suspension of Your account.

7. Cancellation of Accounts

You may stop using the Service at any time. You may request deletion of Your account by contacting Us at [email protected]. Please note that credits remaining in a deleted account are non-refundable unless they fall within the eligibility criteria described in Section 3 above.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. When We do, We will update the "Last updated" date at the top of this page. Your continued use of the Service after changes become effective constitutes Your acceptance of the revised policy.

9. Contact Us

If You have any questions about this policy, please contact Us by email: [email protected]